Privacy Policy

1. Introduction

Welcome to Sawdesi (accessible via our website and brand name owned/operated in India). We are dedicated to providing 100% natural herbal skincare and wellness products, including our signature Sawdesi Herbal Tan Removal Soap.

This Privacy Policy governs your use of our website and services, outlining our commitment to keeping your personal details safe and confidential. By browsing this site, making a purchase, or registering an account, you consent to the data collection and usage practices described here.

2. Information We Collect

We collect personal information that you provide voluntarily when you make a purchase, subscribe to our newsletter, or contact us. This includes:

• Identity & Contact Information: Your full name, delivery address, billing address, email address, and phone number.
• Payment Information: Standard order details. Payment transaction processing is handled securely by our external payment gateway providers (e.g. Razorpay, UPI channels). We do not store or see your raw credit card numbers or banking passwords.
• Device & Log Information: Your IP address, browser type, operating system, pages viewed, time spent on our site, and referring URLs.

3. How We Use Your Information

The data we collect is utilized strictly to provide a seamless and personalized shopping experience. Specifically, we use your data to:

4. Cookies & Tracking Technologies

Sawdesi uses standard browser cookies and tracking pixels to ensure correct cart functionality and evaluate site analytics.

Cookies are tiny text files placed on your computer or mobile device. They help us remember items added to your shopping cart, maintain logged-in sessions, and track which products are popular. You can disable cookies inside your browser settings, though doing so may restrict your ability to purchase items or use certain checkout features.

5. Sharing of Information with Third Parties

We share your personal information only with service partners that are essential to executing your transaction:

• Delivery Partners: We share your name, phone number, and address with top Indian shipping networks (such as Delhivery, BlueDart, or India Post) to physically transport and deliver your order.
• Payment Processors: Transaction parameters are securely shared with our transaction processors (e.g. Razorpay) to complete credit/debit, NetBanking, or UPI operations.
• Database & Infrastructure: Hosting providers (like Supabase, Vercel) manage the back-end servers that store our database records under strict confidentiality clauses.
• Legal Mandate: We may release information if compelled by legal compliance, judicial order, or to enforce our website policies.

6. Security & Payment Safety

The security of your personal data is paramount. We take reasonable physical, electronic, and administrative safeguards to defend against theft, loss, and unauthorized access.

7. Your Data Rights

As a consumer, you hold specific rights regarding the personal information we maintain. You have the right to:

• Request copy or review of the personal data we hold about you.
• Request corrections to incorrect shipping, billing, or contact data.
• Request complete deletion of your customer profile from our system database (excluding transactional records we must maintain for statutory tax audit purposes).
• Opt out of receiving marketing emails or updates by clicking "Unsubscribe" or messaging us.

8. Changes to this Privacy Policy

We reserve the rights to modify this Privacy Policy at any time. Any revisions will take effect immediately upon posting to this page. We suggest reviewing this page periodically to stay informed about how we continue to keep your details safe.

9. Contact Us

If you have questions, complaints, or seek clarification regarding our Privacy Policy or data security practices, please contact us at: