Shipping & Delivery Policy
We are committed to delivering our freshly handcrafted herbal soaps and wellness superfoods in perfect condition right to your doorstep across India.
1. Shipping Overview
Sawdesi currently ships to addresses all over India. We partner with reliable, express national logistics providers to ensure your orders arrive quickly and safely.
2. Shipping Rates & Discounts
We work to keep shipping fees clear and fair. Our shipping structure is as follows:
Orders Above ₹499
Enjoy FREE delivery on any order within India when the cart subtotal is ₹499 or more (after discounts are applied).
Orders Below ₹499
For smaller orders, a nominal flat-rate shipping fee of ₹50 is charged to cover handling and logistics.
3. Order Processing Time
Because our soaps are individually cut, stamped, and packed, we take special care in preparation:
- Orders are processed and handed over to our shipping carriers within 24 to 48 business hours of receipt.
- Orders placed on Saturday afternoons, Sundays, or major public holidays will be processed on the following business day.
- During periods of high volume (such as major festivals, product launches, or flash sales), dispatch times may extend by an extra 24-48 hours. We appreciate your patience as we handpack your natural skincare.
4. Transit & Delivery Estimates
Once dispatched, the approximate transit times are:
| Destination Region | Expected Transit Time |
|---|---|
| Metro Cities (Bengaluru, Delhi NCR, Mumbai, Chennai, Kolkata, Pune) | 2 to 4 Business Days |
| Tier-2 & Tier-3 Cities (Gujarat, Maharashtra, Karnataka, etc.) | 3 to 5 Business Days |
| Rest of India (Semi-urban & Rural areas) | 4 to 7 Business Days |
| Remote Districts (Northeast states, J&K, island territories) | 7 to 10 Business Days |
*Please note: Transit timelines are estimates provided by courier companies. Unanticipated delays due to bad weather, regional strikes, or transport bottlenecks are rare but possible.
5. Soap Storage & Transit Care (Important)
Our Sawdesi Herbal Tan Removal Soap is made using natural ingredients like Goat Milk, Shea Butter, and pure plant oils. It does not contain chemical hardeners, artificial waxes, or synthetic preservatives.
Temperature & Humidity Sensitivity
During hot summer months or humid monsoon seasons, natural soaps may release tiny droplets of moisture (called "sweating"). This is caused by natural glycerin absorbing moisture from the surrounding air. It is a sign of a high-quality, moisturizing soap and is entirely safe to use.
Tip: Immediately upon delivery, unbox your soaps and store them in a cool, dark, dry place. Keep the soap on a draining soap dish between uses.
6. Tracking Your Order
Once your package is handed over to the courier partner, we will send a dispatch notification containing your unique tracking number and a direct tracking link via:
- Registered Email Address
- SMS / WhatsApp message (to the mobile number provided at checkout)
Please allow up to 12-24 hours after dispatch for the tracking link to activate and display updates on the logistics portal.
7. Address Corrections & Return-To-Origin (RTO)
We urge all buyers to double-check their complete shipping details before completing an order:
- Address Edits: If you realize you entered an incorrect address or pin code, notify us via email within **2 hours** of placing the order. Once an order is dispatched, address changes cannot be processed.
- RTO (Return to Origin): If a shipment is returned to our warehouse due to:
- Incorrect/incomplete delivery address.
- Customer unavailable after multiple delivery attempts.
- Refusal to accept the shipment (except in case of damaged parcel).
8. Shipping Support Contact
If your package is delayed, shows "Delivered" but you have not received it, or if you have any delivery-related questions, please contact our support team:
Sawdesi Logistics Helpline
📞 Phone: +91 87965 21137 (10 AM - 6 PM, Mon-Sat)
✉ Email: info@sawdesi.in
✉ Alt Email: info.sawdesi@gmail.com