Refund & Returns Policy
Your satisfaction is very important to us. Because our herbal soaps are personal care products, we have clear guidelines regarding cancellations, returns, and replacements.
1. Return Eligibility & Hygiene Policy
Due to the hygienic nature of personal care, bath, and cosmetic products (including our Sawdesi Herbal Tan Removal Soap), **we cannot accept returns or exchanges on items that have been opened, unboxed, or used.**
This policy is strictly enforced to protect the health and safety of all our customers. If the soap wrapper seal is broken, or if the product has been exposed to water or air outside its original box, it is no longer eligible for a return.
If you receive a product and change your mind, you can request a return **only if the outer security seal and primary packaging remain completely unopened and untampered with**, within 7 days of delivery. In such cases, the customer is responsible for shipping the unopened package back to our warehouse.
2. Order Cancellations
We understand that plans can change. You can cancel an order under the following terms:
Cancellation Window: 2 Hours
To cancel an order, you must email us at info@sawdesi.in or call us at +91 87965 21137 within **2 hours** of placing it.
If the cancellation request is received within 2 hours and the package has not been handed over to the courier, we will process a full refund to your original payment method.
Once an order is handed over to our shipping provider (dispatched), it cannot be cancelled. You may refuse delivery when the courier arrives, but a flat return fee of ₹100 will be deducted from your refund.
3. Damaged in Transit or Wrong Item Received
We packages our products with care to prevent any damage. However, in the rare event that your items are damaged during transit, or if you receive a different item than what you ordered, we will issue a free replacement or store credit.
Verification Requirements
To qualify for a replacement or refund for a damaged or incorrect shipment, you must provide:
- Proof of Damage: Unboxing photos and a clear video of the damaged soap, leaking wrapper, or incorrect product.
- Timeframe: Email the proof to info@sawdesi.in within **48 hours** of receiving the package.
Note: Claims received after 48 hours of courier delivery confirmation will not be accepted, as we cannot verify transit liability after this period.
4. Refund Processing & Timelines
Once a cancellation or refund request is approved by our quality control team:
- Source Account Refund: The refund will be credited directly to your original payment method (Credit/Debit Card, NetBanking, UPI, or Wallet).
- Timeline: Processing banks typically require 5 to 7 business days to reflect the refund amount in your statement.
- Cash on Delivery (COD): For COD orders, we will contact you to collect bank details or UPI IDs to execute a secure bank transfer. COD transaction charges of ₹40 are non-refundable.
5. Non-Refundable Items & Exceptions
The following categories are explicitly exempt from refunds and exchanges:
Custom Sale Codes
Items purchased during clearances, end-of-season sales, or marked as 'final sale'.
Gift Cards & Boxes
Gift boxes, custom packaging bundles, and digital store gift vouchers.
Natural Variations
Slight shade changes, minor herbal fragrance shifts, or soap moisture sweating.
6. How to Raise a Return/Replacement Request
If you meet the eligibility criteria for a refund or replacement (due to transit damage, wrong item, or unopened return), please file a ticket:
Required Details for Email Requests:
Include: Order ID, Registered Name, Registered Phone, Reason for Return, and photo/video proof.
✉ Primary Support: info@sawdesi.in
✉ Alternate Support: info.sawdesi@gmail.com
📞 Phone/WhatsApp: +91 87965 21137
📍 Mailing Address: E - 1292/3 Ground floor sector 50 Nit Faridabad - 121001